FAQ’s

Get answers about shipping, payments, returns, and refunds; plus additional information.

Payment Information

The Edit Co. accepts all major credit cards listed below:

  • Visa Credit Card
  • Master Card Credit Card
  • Discover Credit Card
  • American Express Credit Card
  • PayPal (Credit Card Processing)

Yes, TheEditCo.com does accept PayPal for online shopping transactions.

Do I need a PayPal Account?

For new buyers, signing up for a PayPal account is now optional. This means that customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases. This makes for a checkout that is convenient, resulting in more satisfied customers.

For new buyers, signing up for a PayPal account is now optional. This means that customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases. This makes for a checkout that is convenient, resulting in more satisfied customers.

The Edit Co.com does not accept International Credit Cards.

Shipping Information

TheEditCo.com utilizes USPS Flat Rate Priority Shipping. You will be provided with a tracking number by email once your order has shipped.

TheEditCo.com charges a flat rate of $10 for shipping.

Please note that for all shipments, we are not responsible for lost or stolen packages.

If the delivery address submitted is incorrect or mistyped, we assume no responsibility. We will work with you to get the package to correct address, although errors can add up to three weeks to delivery time.

Orders will be processed within 1-3 business days. 

Please allow extra business days on shipping for orders around holidays.

Due to increased carrier demand, orders may be delayed. Estimated Delivery Date: Within 3 to 10 business days.

**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.

TheEditCo.com utilizes USPS Flat Rate Priority Shipping. You will be provided with a tracking number by email once your order has shipped.

TheEditCo.com charges a flat rate of $10 for shipping.

Free shipping is offered with purchases over $200.

Damaged or defective goods, please accept our apologies and contact us immediately at customerservice@theeditco.com

We will gladly resolve this for you.

Returning Orders

Returns are accepted within 21 days of receiving the order.

All returns must have ..

  1. Order number
  2. Recipient’s full name (as it appears on the order)
  3. Reason for return.

Unopened products in original packaging must be returned within 21 days of original purchase to be eligible for full refund in the original payment minus the purchase shipping costs.

In order to receive a full refund, we must receive the package within 21 days from the purchase.

PLEASE note this includes shipping time.

Any returns received after 21 days will not be accepted.

Shipping costs with returns are the responsibility of the customer.

We reserve the right to research the original purchase and to limit or decline refunds. All sales items are non-refundable and can not be exchanged.

You are responsible for the cost and risk of returning the items. You should send the items to the following address:

3122 N Campbell Ave suite 120
Tucson, AZ 85719
USA

We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

Other FAQs

Promotional offers may not be combined with any other sale, promotion, discount, discount code, coupon and/or offer.

The inventory on our site should be up-to-date, but sometimes due to high demand mistakes happen and an item may be out of stock or unavailable.  In this case we will contact you by e-mail to see if you’d like us to ship the order incomplete ( we will ship the remaining items at no extra charge when they become available.). You may also sign up to be notified when the product is back in stock.

Sign up for notifications on when a product is restocked or feel free to check back frequently as we update our inventory daily.

Sometimes it can be overwhelming with what will be the best option for your goals and we understand. Email us at customerservice@theeditco.com and we can help you!

While we strive to move towards all natural organic, not all of our products fall into this category.  Products are free of Parabens and Phthalates.  We make a huge effort to ensure our product ingredients are sustainable and eco-aware. 

Please refer to each individual product for the ingredient list.  Some of our products do contain honey or beeswax.

We’re committed to being cruelty free: this means we do not and will not ever test on animals at any stage of product development and we will only work with vendors who uphold the same standards.

If your Facebook has a different email address than the one provided for your purchase, please email us at customerservice@theeditco.com; so that we can find you and add you to our community.

Please email us at info@theedit.com for interest in having your line at The Edit Co.

Contact

Still have questions?